What if life Happens...?
What if "life happens" and I need to miss a session?
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That is a great question, and I totally understand.
Here’s what we’ll do:
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If you need to ‘cancel’ a 1:1 session (i.e. skip a session; for example: miss week 3 altogether but pick and resume with week 4, the next in the curriculum) please let me know as soon as you know. You are entitled to cancel up to two (2) 1:1 sessions per program.
If it’s possible per availability, we will attempt to ‘reschedule’ (find another time to complete the scheduled session) your 1:1 session within the same week as the originally scheduled session, so as not to disrupt or prolong the program curriculum, or cohort cohesiveness. If that 1:1 session cannot be rescheduled, unfortunately it will be up to you to complete independently, or you can choose to pay to reschedule the 1:1 session outside of the originally scheduled week.
If you are unable to attend a Cohort session, that cannot be rescheduled and will not be cancelled. You will simply miss that week’s group session.
If your need to cancel or reschedule exceeds two (2) 1:1 sessions we’ll need to decide if continuing with the current program is the best course forward.
While I never want to see anyone’s program progress disrupted, I also have a responsibility to protect the integrity of the program quality, and the effectiveness of the program as designed. As well as ensuring minimal program disruption to the other cohort members.
**As a Coach, I will also reserve the right to 'postpone' (e.g. move the whole schedule back one week, so that no curriculum material is missed), or reschedule individually with students, up to two (2), 1:1 and/or Group sessions. If I require more time away than that, I will ensure you are able to transfer participation into the next available program.
What if ‘Life Happens’ and I Can’t Complete the Program?
Also a great question, and I can understand that can happen too.
Here’s what we’ll do:
If you need to step away from participating in a purchased program before the program begins, it will be credited to you in the next available program you are able to participate in.